Policies and Terms
This is the page for all our policies, terms and conditions relating to GDPR and events bookings. Please take the time to read them.
Privacy Policy
Website privacy policy
We are registered with the ICO registration number ZB011873
This website is operated by Karen Philpott and Bev Cherry of Stranger Nights Paranormal Investigations. We take your privacy very seriously therefore we urge to read this policy very carefully because it contains important information about on: who we are, how and why we collect, store, use and share personal information, your rights in relation to your personal information, and how to contact us and supervisory authorities in the event that you have a complaint.
Who we are Karen Philpott and Bev Cherry of Stranger Nights Paranormal Investigations ('we' or 'us') collect, use and are responsible for certain personal information about you. When we do so we are regulated under the General Data protection Regulations which apply across the European Union (including the United Kingdom) and we are responsible as 'controller' of that personal information for the purposes of those laws.
The personal information we collect and use a) Personal information you provide to us We collect the following personal information that you provide to us: Name, Address, Paypal email address, email address and phone number Some examples of when we collect this information include: When booking an investigation through the website or via email
If requested to verify your age
b) Personal information you provide about third parties If you give us information about another person, you confirm that the other person has appointed you to act on their behalf and agreed that you: shall consent on their behalf to the processing of their personal data;
shall receive any data protection notices on their behalf; and
shall consent on their behalf to the transfer of their personal data abroad.
c) Monitoring and recording communications We may monitor communications such as emails and telephone calls for the following purposes: Gaining contact information to inform you of your bookings or let you know of similar events
How we use your personal information We collect information about our users for the following purposes: For contact purposes only including next of kin information
Who your information may be shared with We may share your information with: Law enforcement agencies in connection with any investigation to help prevent unlawful activity We will not share you personal information with any other 3rd parties.
Marketing We would like to send you information about products, services, offers, competitions and our business which may be of interest to you. Such information could be sent by post, email, telephone, text message or automated call. We will ask whether you would like us to send you marketing messages on the first occasion that you provide any relevant contact information (i.e. on purchase, signing up to a newsletter, entering a competition etc). If you do opt in to receive such marketing from us you can opt out at any time (see 'What rights do you have?' below for further information). If you have any queries about how to opt out, or if you are receiving messages you do not want you can contact us using the details provided below.
Whether personal information has to be provided by you, and if so why The provision of the following information is required from you: Name
Phone number
Paypal email address
Next of kin information
Date of birth
This is to enable us to do the following: Contact you regarding your bookings
Contact family in case of emergency
Confirm you are old enough to join the event as per our terms and conditions We will inform you at the point of collecting information from you, whether you are required to provide the information to us.
How long your personal information will be kept We will hold your personal information for the following periods: Age: Once verified will be deleted immediately
Name and address: 6 years for tax purposes
Paypal address and Next of kin details: will be deleted once the event has taken place
These periods are no longer than necessary in each case.
Reasons we can collect and use your personal information We rely on the following as the lawful basis on which we collect and use your personal information: consent vital interests
Consequence of our use of your personal information The consequence to you of our use of your personal information is: You may be presented emails suggesting similar events to those you have booked previously
Keeping your information secure We have appropriate security measures in place to prevent personal information from being accidentally lost, or used or accessed in an unauthorised way. We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality. We will also use technological and organisation measures to keep your information secure. These measures may include the following examples: All information is kept and stored on a secure computer with security software. Paypal details will be protected by Paypal.
No information other than the bookers name will be printed to a hard copy at any time. We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so. Indeed, while we will use all reasonable efforts to secure your personal data, in using the site you acknowledge that the use of the internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any personal data that are transferred from you or to you via the internet. If you have any particular concerns about your information, please contact us using the details below.
Transfers of your information out of the EEA We will not transfer your personal information outside of the EEA at any time.
Children and the validity of consent Where we obtain consent from any user we will take reasonable steps to ascertain whether the user is over 13 years of age and whether the child is sufficiently informed to give valid consent. If the user is not, parental consent will be required to provide consent for the processing of any personal information.
What rights do you have? Under the General Data Protection Regulation you have a number of important rights free of charge. In summary, those include rights to: fair processing of information and transparency over how we use your use personal information access to your personal information and to certain other supplementary information that this Privacy Notice is already designed to address require us to correct any mistakes in your information which we hold require the erasure of personal information concerning you in certain situations receive the personal information concerning you which you have provided to us, in a structured, commonly used and machine-readable format and have the right to transmit those data to a third party in certain situations object at any time to processing of personal information concerning you for direct marketing object to decisions being taken by automated means which produce legal effects concerning you or similarly significantly affect you object in certain other situations to our continued processing of your personal information otherwise restrict our processing of your personal information in certain circumstances claim compensation for damages caused by our breach of any data protection laws For further information on each of those rights, including the circumstances in which they apply, see the Guidance from the UK Information Commissioner's Office (ICO) on individual's rights under the General Data Protection Regulations (http://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/) If you would like to exercise any of these rights please: email, call or write to us let us have enough information to identify you let us have proof of your identity (a copy of your driving license, passport or a recent credit card/utility bill) let us know the information to which your request relates From time to time we may also have other methods to unsubscribe (opt-out) from any direct marketing including for example, unsubscribe buttons or web links. If such are offered, please note that there may be some period after selecting to unsubscribe in which marketing may still be received while your request is being processed.
Changes to the privacy policy This privacy policy was published on 05/01/2020 and last updated on 05/01/2020.
We may change this privacy policy from time to time. You should check this policy occasionally to ensure you are aware of the most recent version that will apply each time you access this website. We will also attempt to notify users of any changes by: By website notice, Facebook updates and by email where the event booked has not yet taken place
Contacting us If you have any questions about this policy or the information we hold about you, please contact us by:
e-mail:strangernightsparanormal@gmail.com
post: 6 Berkshire Green
Melksham
Wiltshire
SN12 7LW
or telephone: 07482 544096 Calls will be answered at the following times: Monday to Friday 1800 - 2100
We may record calls for quality and training purposes.
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